About Kelley Pendergast
Seven years in the seat next to the founder, and time in the founder's seat myself.
For the last seven years I've worked in operations and Integrator roles, reporting directly to founders. My job has been to take the plan out of the founder's head and make it run. That has meant building hiring processes and onboarding programs, writing SOPs, drawing org charts, and setting up scorecards a leadership team actually checks every week. It has also meant cleaning up tech stacks that grew one subscription at a time.
I've been on the other side of the table too. I owned and ran a plumbing franchise. I know what it's like to sign the checks and carry the whole business in your head.
That's why I work the way I do. I sit in the chair and do the work, and I understand what it costs a founder to let go.
Most of my work has been with accounting and bookkeeping firms and home services companies. I've also worked in digital marketing and franchise consulting.
Before any of that, I played Division I lacrosse. I still think about a business the way I thought about a team. Everyone needs to know their position and what winning looks like this week.
Outside of work, I live on the Chesapeake Bay with my husband and our three kids. We spend as much time outside as we can.
If your week sounds like everything runs through you, let's talk
Start with a free 30 minute clarity call. I'll tell you plainly whether I can help.